Use a Yealink W73H, W56H, W78H, or W59R cordless handset

Everyday calling on the Yealink cordless (DECT) handsets Steer Phones ships most — answering, hold, transfer, call park, voicemail, and the directory.

This guide covers the everyday tasks on the Yealink cordless handsets Steer Phones ships most often. Each handset pairs with a base station, and the base gets its configuration from Steer Phones — so which extension a handset answers, and its name on screen, are set by an administrator in the dashboard.

Which models this covers

All four use the same keys: the green Off-hook key to place and answer calls, the red On-hook key to end them, and the SoftKeys under the screen for options during a call. The label on each SoftKey changes with what you are doing, so read the screen before pressing.

Make, answer, and end calls

• Make a call: Dial the number or extension, then press the green Off-hook key.
• Answer a call: Press the green Off-hook key.
• End a call: Press the red On-hook key.

Hold and resume

During a call, press the SoftKey labeled Hold, or open Options and choose Hold. Press Resume to pick the call back up.

Transfer a call

1. During the call, press the SoftKey labeled Transfer, or open Options and choose Transfer.
2. Dial the extension or number.
3. For a blind transfer, press Transfer again. For an attended transfer, press the green Off-hook key to call the destination, wait for the other person to answer, announce the caller, then press Transfer.

Park and pick up a call

Cordless handsets have no park keys, so you park by code. There are five shared park slots, dialed as *701 through *705.

• Park a call: Transfer the call to a park code — for example *701 for Park 1 — and tell your coworker which slot you used.
• Pick up a parked call: Dial that slot’s code from a desk or cordless phone in the same phone system.

Check voicemail

When a new message arrives, the handset shows a new-message indicator.

1. Press the Message key, or dial *97.
2. Enter your PIN followed by pound, then follow the prompts to play, save, or delete messages.

Dial *98 for the company mailbox, or *97 followed by a call group’s number for that group’s shared mailbox. The full keypad menu is in Check and manage voicemail from a phone.

Use the directory

Open the handset’s directory to browse the shared contact list your administrator maintains in the dashboard. The list refreshes when the base receives new configuration. Each handset holds roughly 100 contacts, so if your shared list is larger, some contacts will not appear on the handset.

Quick reference

Troubleshooting

• The handset does not ring for calls: Check that it is in range of the base and charged. If the screen says it is not registered, contact your administrator — the handset may need to be paired with the base again.
• The handset shows the wrong name or extension: Ask your administrator to check the handset’s extension assignment and push the configuration from the base station’s card.
• A contact is missing from the directory: Ask your administrator to check that the contact is in the shared contact list and push the configuration to the base station. If the list has more than about 100 contacts, the handset cannot hold them all — dial the number directly instead.

Related guidance

• Set up softphones, cordless handsets, and speakers.
• Use a Yealink T54W, T57W, T74W, T85W, or T87W desk phone.
• Check and manage voicemail from a phone.
• Manage the shared contact directory.