Use a Yealink T54W, T57W, T74W, T85W, or T87W desk phone

Everyday calling on the Yealink desk phones Steer Phones ships most — answering, hold, transfer, call park, monitored-extension lamps, voicemail, and Do Not Disturb.

This guide covers the everyday tasks on the Yealink desk phones Steer Phones ships most often. Keep it next to the phone or share it with new staff. Setting up the phone itself — its buttons, labels, and which extension it answers — is done by an administrator in the dashboard, not on the handset.

Which models this covers

On a touch-screen model, tap the on-screen option wherever these steps say press a SoftKey. The physical keypad, handset, Speaker, Mute, Volume, and Messages keys work the same on every model.

The SoftKeys named in this guide, such as DND and Directory, are the defaults, and keys such as Park or Voicemail appear only if your administrator adds them. Your administrator can rename, move, or replace any key, so if a key mentioned here is not on your phone, ask your administrator where that feature is.

Make, answer, and end calls

• Make a call: Lift the handset or press Speaker, dial the number or extension, then press Send.
• Answer a call: Lift the handset, or press the flashing line key or Answer.
• End a call: Press End Call.

Hold and resume

Press Hold to put the caller on hold; they hear your hold music. Press Resume to pick the call back up.

Transfer a call

Blind transfer sends the caller on without announcing them:

1. During the call, press Transfer.
2. Dial the extension or number.
3. Press Transfer again (or B Transfer if that is the on-screen label). The call rings the other party and you are disconnected.

Attended transfer lets you speak to the other person first:

1. During the call, press Transfer.
2. Enter the extension or number, press Send (or the displayed Call control), and wait for them to answer.
3. Announce the caller, then press Transfer to complete it.

If the person you are transferring to does not answer, press Cancel to return to your caller.

To transfer to a coworker who has a monitored-extension (BLF) key on your phone, press Transfer and then their key.

Park and pick up a call

Call park holds a caller in one of five shared park slots so a coworker can pick them up from another phone in the same phone system.

• Park a call: Press a Park key your administrator has programmed, or press Transfer, dial the slot’s code, and complete the transfer. The codes are *701 through *705 for Park 1 through Park 5.
• Pick up a parked call: On a phone in the same phone system, press the lit Park key for that slot, or dial the slot’s code — for example *701 for Park 1.

Tell your coworker which slot you used if their phone has no park keys.

Read monitored-extension lamps

A monitored-extension (BLF) key shows whether a coworker’s extension is available or in use:

Lamp colors and flashing depend on the phone’s firmware and configuration. These indicators do not distinguish a ringing call from a connected call.

Press the key to call that person. Your administrator chooses which extensions appear on these keys from the dashboard.

Check voicemail

When a new message arrives, the message light on the phone flashes.

1. Press Messages (the envelope key), or a Voicemail key if your administrator added one. You can also dial *97.
2. Enter your PIN followed by pound, then follow the prompts to play, save, or delete messages.

Dial *98 for the company mailbox, or *97 followed by a call group’s number for that group’s shared mailbox — for example *97200. The full keypad menu is in Check and manage voicemail from a phone.

Use the directory

Press Directory to browse the shared contact list your administrator maintains in the dashboard. Select a contact to call them.

Volume, mute, and Do Not Disturb

• Call volume: Use the Volume key during a call.
• Ringer volume: Use the Volume key while the phone is idle.
• Mute: Press Mute (the microphone key). It lights while you are muted; press it again to unmute.
• Do Not Disturb: Press DND to stop this phone ringing. Other phones that ring for the same calls keep ringing, and a call nobody answers follows your shop’s no-answer routing, such as voicemail. Press DND again to turn it off.

Quick reference

Troubleshooting

• A monitored-extension lamp never lights: Ask your administrator to push the configuration to the phone with a reboot.
• A key is missing or has the wrong label: Buttons are set from the dashboard. Ask your administrator to update the phone’s buttons and push the configuration.
• The phone stopped ringing: Check for the DND icon on the screen and press DND to turn it off.
• The voicemail menu asks for an extension: Enter your extension number followed by pound, then your PIN.

Related guidance

• Program phone buttons, BLF, and expansion modules.
• Manage provisioned phones.
• Use a Yealink W73H, W56H, W78H, or W59R cordless handset.
• Check and manage voicemail from a phone.
• Manage the shared contact directory.